Guide

Support access

Let platform support work in your workspace for 1 to 72 hours. Only the client owner can allow it, and you can revoke it at any time.

Updated 05-11-2026

Grant access

1. Go to Settings › Support access and choose Grant access.

2. Set how long, from 1 to 72 hours.

3. Pick the brands, or All brands. All brands includes brands added later.

4. Give a reason and choose Grant access.

Support sees only the brands you pick, until access ends. It never sees customer details or your integration keys.

Every action support takes is listed under Activity during access, newest first.

Choose Revoke access to end it now. To grant new access, revoke the current one first.

Set-up has seven steps and takes about 15 minutes. Every step is optional, and you can stop and come back.

05-11-2026

Each person gets one or more roles on each brand. Roles decide what they can do. Each brand’s data is kept apart.

05-11-2026

The AI drafts, sorts and flags. A person reviews each flag before acting. The AI never moves a creator, sends a message or spends money.